Wednesday, August 5, 2009

Adobe Software Sales on Ebay

A little over a year ago, I bought a copy of Adobe Photoshop CS3, I paid about 300.00 for it, not as much as Adobe sold it for, but it came as promised. I registered it, and installed it, and it worked great for about a year, and then all of a sudden it stopped working completely. Adobe customer support was less than helpful, in telling me why. I managed to install it a second time using a download and it told me that I couldn't use it because it was authenticated on another computer, back on the phone with Adobe, they still couldn't help me even though I had that information. Their solution, try to deactivate it on the computer I installed it on (duh, what part of computer died don't they understand), and then reinstall it.

So while I was hammering this out with Adobe, I went back on Ebay and bought a SECOND copy of CS3, because CS4 is out you are finding it a lot cheaper, well I found one buy it now, and I bought it, a week later the seller's ebay account was suspended and ALL of their auctions were taken off ebay. Seems that they were selling pirated copies. So I go to install my copy of CS3 that I bought sure enough it didn't install, it wouldn't register properly, back on the phone with Adobe, all they could do was run me in circles, and not give me an answer of how to tell it was pirated. In fact their overseas customer support left me in tears and calling them a few choice names. I gave up with them. I had to contact corporate offices here in the United States, needless to say talking to someone from the U.S and being able to understand them helped my husband and I resolve the problem. I am no waiting for Adobe to contact me from the Piracy department, to return the software to them. I filed a claim but PayPal couldn't wait for me to get the information that they wanted from Adobe, so I lost 100.00, which I would rather loose the money than to have this software back on the streets.

Be careful when you buy expensive software off Ebay, because there are a lot of pirated copies out there. And its getting to the point that the fake software is getting so good, that people can't tell its pirated. The 2 copies of CS3 that I bought looked exactly like the real thing.

I would only buy from someone who is getting rid of a personal copy and one that they bought and registered themselves.

Trust me, having bought 2 copies of CS3 and having 2 copies turn out to be fake/pirated software, I'm not in a hurry to try a 3rd time.

Use caution. If its an open box of software ask the seller to call Adobe to verify the serial number before you bid.

Mooch

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